Small part – Once a small part has been returned to Bicycles Online, we normally process the exchange or refund within the day
Bicycles – Bicycles are looked over by our mechanic over a few days. We normally allow 3 business days for the bike to be checked over, if everything is okay, we will process the exchange or refund. If we have any issues, we will email you to let you know.
Once we put through the refund to our accountant, it can take up to 10 business days for you to see the money.