Help Centre

What does the status of my order mean?


When you login to your account on Bicycles Online website, you will notice that orders can go into different categories. 


Hold - The payment is still being processed, the address may have being entered incorrectly and many more reasons. We will be in touch if we need more information from you before shipping the order out.  

Pick - The order is ready to be shipped out to your selected address and will be handled by warehouse staff the next business day. 

Pack - The order is being prepared for shipment by the warehouse staff. 

Dispatched - The item was shipped and is now with one of our couriers. 

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